When should I get my booking confirmation?

We will email you your booking confirmation within 24 - 48 hours of booking to the email address you gave us when you booked. On the odd occasion if you do not receive a confirmation within this timeframe, please check your spam/junk folder in case it has found it’s way there. If you don’t find the email there, please contact us at

What if I want to cancel or change my booking?

If you wish to make a cancellation or amend your booking, you should be aware that there will most likely be a cost involved. The charge will differ according to the supplier your plans are booked with and the timescale to when you inform us as any amendments and/or cancellations therefore we are unable to summarise these charges here.

Who to contact when you are travelling

In the event of any problems or difficulties you may have in resort, you must contact the hotel/local agent immediately so they have the opportunity to rectify the situation from the outset. Details can be found on your Accommodation Voucher. If you are unsure who to contact, you can call one of our friendly advisors on 08007747108.

Travel Insurance

As Brexit brings uncertainty with the rules and regulations of travelling to Europe, please access the link below for the most updated advice for Travel Insurance. If you are taking travel insurance for a trip after or near 30 March 2019, make sure you understand the terms and conditions of your travel insurance and that the policy sufficiently covers you for any possible disruption.

Foreign Travel Advice

The Foreign & Commonwealth Office and National Travel Health Network and Centre have up-to-date advice on staying safe and healthy abroad.


For the latest travel advice from the Foreign & Commonwealth Office along with security and local laws, passport and visa information click and follow @FCOtravel and and


Keep up to date with current travel health news by visiting

Please note the advice can change so check regularly for updates.


Which airlines need API and when will I have to give my API?

API is Advance Passenger Information required by Airlines mostly prior to departure. If your Airline is: Ryanir, Easyjet, Jet2, Norwegian, Wizz Air you will be required to upload your API information directly on the website when you check in online. If your Airline is: Gold Medal, A Holiday Team, The Holiday Team, Galileo & Moresand Limited once you receive your booking confirmation please send us your API details to update the airline with. If you are flying with Aerlingus, Flybe, Pegasus, FlythomasCook, Thomson, Vueling or Lolo Flights you can provide your API details at the airport check-in counter although it is advised to provide these prior to departure. If you are flying with any other airline, please email/chat or call one of our friendly advisors to confirm.